Change Request Resolutions

The Resolution table contains the resolutions applied to change requests. Resolutions are selected by the change request owner prior to closing a change request if no further action is needed (no Change Order needed). The resolution identifies the justification as to why no further action is needed on the request. Once a resolution is assigned to the change request, the status of the change request changes to CLOSED.

Change requests can be re-opened once resolutions are assigned to them as long as the user has the appropriate rights. The user must also justify why the change request is being reopened.

The system comes with the following default resolutions which cannot be renamed or deleted from the global organization:

Attached to Change Order - As soon as a change order is created or attached to the request, the Resolution field automatically defaults to this value in the Change Request record.
Auto Closed - This resolution can be used to manually close a change request; however, most customers will create their own standard list of resolutions.
TBD (To Be Determined) - This default resolution will display in any change request that has a status of OPEN or INWORKS.

NOTE: Only newly added change request resolutions can be edited and deleted. These options are in the resolution object and can be managed by an administrator. Resolutions can only be deleted from SmartSolve if the resolution is not currently attached to any SmartSolve records.

User Rights

The following rights must be assigned to a user for that user to manage or view change request resolutions:

Rights	Description
CXR_MANAGE	Allows administrator to add new change request resolutions, modify existing resolutions, or delete resolutions.
CXR_VIEW	Allows the user to access change request resolutions for viewing and selecting.

NOTE: See Rights Groups for more information on assigning rights groups to users.